No credits issued outrageous fees. I will do that now and see where it leads. Any help would be appreciated. Throughout the years we have processed large transactions and never had a problem. EVO Payments International is a merchant services provider headquartered in Melville, New York. There’s only one video posted, and it’s five years old. Please contact me by email. While no solution or concete answer has ever resulted, I have been promised a call back at the end of nearly every one of these calls. EVO is literally criminal. Comment moderation is enabled. I am very sorry to hear of your negative experience with us. Standard Plan: One month free ($29.95 value) Plus Plan: Two months free ($159.90 value) Pro Plan: Three months free ($899.85 value). DO NOT USE EVO. To date, EVO has called me back three times, but only to say “We’ll call you when we have a solution”. This company is about playing games. The people were nice, the program for establishing a … For a limited time get 50,000 rewards points when you spend $1000 with Brex. Reps do have the flexibility to lower these if they want but there is also a cost of having credit cards available for your customers. No way. The “Merchants” section of the US website is a glorified place-holder at this point, with little detail beyond a perfunctory list of generic features. I’ll bet they are doing this all the time! All 3 seem to be irresponsible and unprofessional business owners. Global Payments is the back-end service provider, and they refuse to talk to EVO’s customers, even though my account statements have Global Payments’ name at the top. It was for security purposes as it was considered high risk. About EVO Payments. October 9th I called and spoke with a guy (I will not providing names in a review) who transferred me to a woman who said after a hour call that a “senior” would be calling back within 45-60 minutes. I sent an email on November 18th to follow up and this was the reply “I am still working on the volume increase for your merchant account. They hold your funds at the drop of a hat!!! Remarkably bad. !….was told not going to be charged to cancel service when new owner took over, not only DID they NOT cancel the service they charged $65.89 for November when it was to cancel October they did reverse that charge but then charged $295.00 to cancel the service. Luis and Adam, I found out in July they were holding 10% as well. I too am looking at this company. I do not recommend EVO at all and I advise anyone thinking of switching merchants to keep your old one as I did until your happy with the new one. It should stand for EVIL. I had to wait 48 hrs. I do work in the industry, and have for 7 years. Please refer to our Advertising Disclosure to learn more about how we earn compensation from affiliate partnerships and how we maintain our independent editorial integrity. That’s why EVO received a 3, because if I were to take that complaint about them as 100% accurate, then EVO would’ve received a ZERO. Filter by: Filter by: T A Robertson and Son 1 review… I started working for EVO about a year ago and I have not had any issues with them. I’d blame your rep. We began using them to work with Authorize.net via Infusionsoft in June 2011. – Bad management, lack of professionalism. Next month, fees were charged again to the bank account, placing the account into negative again, with bank service fees also. With 99% of credit card processors, there is a monthly minimum around $25. I didn’t sign a contract with any term so where does the early termination fee apply? Terrible customer service. 2 more points to make! EVO has multiple on-site security features, including VeriSign. Regardless, they gave me what I needed and then yanked it away, twice. I don’t think it should be my fault that they have employees that don’t do their job. Our team of experts spends hours on every review so that we can find the best companies to recommend to our readers. I just spent 52 minutes on hold, and then the call defaulted to voice mail. Organization Name: Calumet Lumber Company, Where are you located ? I would give EVO zero stars if I could. Sales tactics, pricing structures, contract terms, and even product offerings all vary widely. I believe they are stealing from my company and I will be contacting the R.C.M.P. These guys are living in 1995. 48H promise is a lie. Where did they get all this incorrect information? And the fees were showing up different from what they were stating, then we were asked to send a bank statement so they can look into it (we were never contacted). You can check out the dedicated EVO Snap* website for more on this (and note that the asterisk on Snap* is part of its name, not an indication of a footnote!). We couldn’t find any support materials at all on the US site. I will voice on every outlet possible until my funds are returned and if not by the end of the month will be filing a lawsuit if anyone else wants to join in that has suffered due to this blanket withholding. They just don’t get back with you if they can’t beat the rate. I currently use Evo Canada with my ecommerce store which I’m in the throes of selling so need to cancel. www.evopayments.co.uk Visit this website www.evopayments.co.uk. After I contacted EVO to request a cancellation I was told someone would call me back. Here are the problems that came up most frequently: In terms of positive reviews, I was only able to find one positive review at the BBB and a few positive comments scattered here and there on third-party review sites. Unfortunately, EVO’s approach to sales and marketing, as well as its opaque pricing structure, make it a poor fit for small businesses. If you receive a quote from the company, we highly encourage you not to blindly accept it as written. Wenn Sie weiterhin diese Meldung erhalten, informieren Sie uns darüber bitte per E-Mail: This comment refers to an earlier version of this review and may be outdated. â€œWell, I talked to the owner last week and he told me he wanted to set up a meetingâ€. 1 months later, they helped themselves to $1090.00 out of my checking account and no correspondence to return equipment. If there is a class action to sue this company please let me know. Rating: 4.7 / 5 (1714) Read All Reviews: This is the biggest F U I’ve received in my 4 years in business and it’s done by a company that was on “my team” so I thought. They have gotten to the point now where they are just plain lying. After being serviced for over 15 years, I am still liable to pay a $395 cancellation fee because my contract automatically renews in December. Lightspeed POS is one of our top picks for Point of Sale! Si vous continuez à voir ce message, veuillez envoyer un All 3 of you type like high schoolers. I have to echo the negative reviews. I believe EVO Canada is a fraudulant Company that everyone should avoid like the plague. Have frozen two of my accounts, held my funds for 30+ days, almost shutting down my entire business. confirmamos que você é uma pessoa de verdade. Square & Payjunction are more transparent. I told them where to go on the third call and they finally stopped. I received a call back and the woman I spoke to [Name Removed] was confrontational and rude.I explained I was getting better service from my new provider and she said it was only because I was a new client and this would not continue. do not go by anything told to you verbally as it is all lies. Like they would match any offer and lower the offer. When you submitt the Offer from a another Competitor they don’t reply. 350.00. Organization Name: IBA/ EVO Payments International. I have just got off the phone (hopefully for the last time) and still they were trying to find another contact here so that they could go over my head over my bossâ€™s head and get their foot in the door. the worst of the worst! BADDDDDDDDDD!!!! Have been trying to get out from their hold for about two years. Customer service is the worst I have ever experienced. So we try to fax the requested information and her fax machine is sending us an error message. We fell into the category of cancellation being “lost” and account “auto-renewing” for 6 years. Never any problems and they match competitors rates. On the flip side my rates are pretty darned good. The above story from North Carolina is almost exactly as it happened here in Kissimmee Florida, with a salesman, [name removed], making fantastic claims about cost savings rates, that when billed, were anything BUT “saving”. However, although you’ve put up a valiant effort, I still don’t see much that would change the EVO score. Get started today to see if you can save on credit card processing. Then once they do release your funds, it takes multiple days to see it deposited. , Sign Up For Our Newsletter Content Updates, Free Guides, and Discounts. RIP YOU OFF. Not a 3…a ZERO. Find out what you have to do. One thing that’s interesting is that they will NOT give me pricing before they look at the statements from my current provider. These separate sites are currently accessed under the “Find EVO In Your Region” portion of the company’s main website (which by itself is vague and not very useful). 1 month later we kept receiving fees on the old bank account from the former owners account with EVO (something new to me, they still had an account), which placed our account in a negative. If I could give a lower rating I would. READ contracts very very carefully. I called my representative from the company who left me a voicemail all nicey nicey and left her THREE voicemails to please call me. A free inside look at company reviews and salaries posted anonymously by employees. ( At least 3 years). It’s like here here here here we got exactly what you want and (promise promise promise X 10) well not really. But they keep charging me 20/month even after closure. So yes, the undisclosed contract terms you have to watch out for. I was told by sales team I can cancel at any time but when I tried they said I had to send them a letter in writing 3 months before my contract date. Square is free to use and currently includes a free card reader at sign-up! I’ve never gone 72 hours without making a sale so I knew something was up.I call them only to find out that they canceled my account on Friday evening. We were tricked by our agent into signing the 3yrs Evo/global payment/ contract but then also tricked into signing a 5YEAR contract for the rental of our two machines from First data merchant solutions (she said this was a three year contract). When I asked them what the issue was, they said that I just need to recreate the account to access my information. I have been harassed by this company since December 2011. For the average small business owner, however, we cannot recommend a company that’s going to lock you into a long-term contract, charge you high rates and fees, and provide a minimal amount of customer service after you’ve signed up. Unfortunately, only the most recent of these reviews are currently available for you to read. Absolutely the worst company to deal with. When I saw the charge again in July, I called the main office. When I first found out they were taking the 10% I tried to login into my account with them. Unfortunately, this lack of transparency is prevalent among large providers; their pricing structures are too complex to allow them to offer any concrete guarantees about rates or fees. I was fascinated by the specifics – Does anyone know where my business might locate a blank IRS W-9 example to use ? It’s criminal what they have done! . So also they keep charging my account bank fees as they call them. Square is actually somewhat modernized. If you call customer service with a complaint some one will have to call you back but never Does. The burned blood and lost time will need come back. EVO payments has a good company culture at its Tampa location. DO NOT SIGN UP!! I make sure that I address all issues that might come up. mensagem, envie um email para Bitte warten Sie, während wir I told the rep on numerous occations that I had discussed program with my boss and he is not interested and their rep says â€œOh I thought you were in charge of the POS machine?â€ I am in charge of the machine but if my boss has specifically told me he doesnâ€™t want to get involved with these companies I am not going to. EVO is not perfect, but is rated A or higher by the BBB in 35 states. This is all fake. I did e-mail again ..with signed latter to Encore. With square, at least you can access all of your stuff online (one website, not multiple with different logins). I will talk to an attorney and see what legalities I have. Your contract with them renews unless you give them 90 days cancellation notice. eVO’s complaints will look very tamed after you read. I just did what they asked and was told because of how I worded it they took it as early cancelation and charged me 395.00 on top of 30.00 a month for four months i didn’t use they’re services. WARNING! Twice, I spoke to someone who told me to write an email, which I did twice. They tacked on a bunch of fees and when I finally had enough and cancelled their service they charged me $395. Bad customer service. Any suggestions on how I can resolve this? Fundera is a free-to-use marketplace that allows you to compare lenders side-by-side. Numerous public complaints Helcim has exceptional service and an advanced platform that we highly recommend for businesses in Canada and the US. So We called Evo payment, hoping that we could switch the information on the accounts seamlessly. If 1% of all of EVO’s 200,000 current merchant clients were unhappy, that would still leave 2,000 unhappy merchants. This is certainly one I would choose to have as a processor. We offer an array of innovative, reliable, and secure payment solutions to merchants ranging from small and mid … Our credit card readers have been buggy, and prone to disfunction. On the one hand, it’s quite common for large processors to favor flexibility over standardization. Of course, we don’t hear anything from her the next day and we make several attempts to call and email. Needless to say, we highly regret doing business with Evo International. Three months of incorrect billing and non-contracted rates, calls to salesman, home base promising to take care of the problems, prompted me to cancel my account for Breach of Contract on their part. I spoke with the wrong department for a week before getting set up. They charge fees that are not disclosed on sign up, and you can’t get ahold of anyone to explain the charges. I have heard horror stories about every Credit Card Processor out there. Keep looking – there’s better options out there. The salesman outright lied to me to sign me for one year. Since taking over the business we were in possession of all the assets of that previous business. I didnâ€™t expect a expeditious resolution to the situation and regularly checked my bank accoint for my refund. When asked, the agent replied that they are affiliated but not the same. It took them well over 2 weeks to complete a simple rekey, which was promised to be completed within 24-72 hours. This is accrued. Overall, EVO Payments International only receives a score of 3 out of 5 stars. Honestly, it’s easier to file company taxes than it is to get anyone at EVO to do their job. I am paying 2.5 percent or less, received free terminal and have no cancellation fees. I called my Rep and EVO. A large, direct processor such as EVO is inevitably going to receive a significant number of complaints, even under the best of circumstances. To understand EVO’s products and services, your best bet is to visit the website specific to your country or region. If they were hiring in my area, I’d be on it like white on rice. I’m normally a nice person, but I’d spit in the face of whoever decided to think it’s right to drop my company without any notifications of headsup. It might be a free machine and supplies to start with but trust me its not.. Then try talking to the employees of this company, you get offered no help. Now, the only answer they will give me is we will review the account in 30 days for “POSSIBLE” release of funds. I called again requesting and they said they have no previous records of me calling in and acted like I’m making it all up. Absolutely nothing from her for two days. They actually expect that I am to go behind his back and apply. Read into the fees and into the contract , and if you don’t understand legal talk then consult a lawyer.. Uw bijdrage zal spoedig te zien zijn. The sales rep should’ve warned you about the monthly minimum when analyzing your credit sales volume. Then I was told from the account exec. P.S. They should have a zero). Then they filled my name, initials, date, etc in on a five year contract and submitted it, signing me up for another five years. Eric. I visit them every chance I get. I haven’t heard a peep from the sales rep who promised me a long and healthy relationship with proactive management of my account, blah, blah, blah. My banker one day said that’s not them and we traced it down. Told me I needed to give the individual 48 hrs to talk with me. Once you receive your money, close the account and open up a new once so they don’t take your money again. Had no issues with them or BOA, Organization Name: Energy Psychology Group, Inc. BEWARE of Evo Payments and DO NOT use them as a merchant services provider. They are a nightmare to work with. Hi we changed our pdq machine provider to Evo Payments … Evo’s rates were lower than First Data by haft a percentage, but what drove my costs up were the hidden fees never mentioned to me when I sign a 3 year contract. The first time I used them it was for $1650 on one job and $4000 on another which was still under their promised limit. when you call customer service to question these practices [Name Removed] will laugh in your face. With most credit card processor, there is a monthly minimum around $25. 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